Web accessibility compliance statement

This page is dedicated to our accessibility compliance statement.

Web accessibility compliance statement

St John Ambulance website has been designed and developed with the needs of people with sight loss and disability in mind. We have worked with our partner Glass Atlas to build in best practice wherever possible with regard to website accessibility.

Web accessibility conformance statement

SJA is committed to testing and delivering all web content on the SJA website to WCAG 2.2, level A and AA compliance wherever possible. We aim to achieve this by testing our web pages and content against the WCAG 2.2 Level A and AA checkpoints and make changes to ensure we meet the success criteria of 90 and above. Our website undergoes audit testing using:

• Lighthouse accessibility
• Axe DevTools
• WAVE
• VoiceOver on macOS
• WebAIM contrast checker

The checkpoints we test against are taken from the technical standard WCAG 2.2 published by WC3. We test using this standard to ensure that we’re meeting their responsibilities under the Equality Act 2010 and the EU
Web Accessibility Directive.

We will always strive to improve the accessibility and usability of the website, and have an ongoing list of improvements detailed within this page.

Compliance standards (what we test against)

We try our best to ensure we test with a wide range of technologies, but we can’t commit to testing every browser version with every version of assistive technology, nor testing on every operating system version or mobile handset type. We focus on testing with more recent technology, as this enables more security and provides improved accessibility features and accessibility support for users.

Third party functionality and services

In some places on our website, we depend on third parties to deliver functionality and services that we cannot perform ourselves. Wherever possible we work with third parties to ensure that the service they provide achieves conformance with WCAG 2.1 Level AA.

We cannot guarantee that all our third party applications and services will always remain accessible and usable due to various updates made by third party suppliers.

If you discover any of our third-party services are not usable please contact our customer service team.

External links

St John Ambulance is not responsible for the content of external websites, nor any accessibility issues that may be present on those websites.

Legacy support

While we try to ensure support for older browsers, it is not always possible or feasible to continue this support.

We urge those on legacy systems to upgrade, as this will provide the most optimised and secure browsing experience.

Improvements

We are committed to the continual improvement of the accessibility of our website. We achieve this by doing the following:
• Perform regular accessibility audits.
• Speaking with our customers and incorporating their feedback to improve our services.
• Keep up with the latest best practices and evolving standards.

Outstanding accessibility issues

The SJA website has been accessibility tested in April 2026, and as a result we are make changes to improve our website. We have included a list of the known accessibility issues found on our latest audit which we are currently working on to fix:

Level A known issues:

  • Within the product detail pages the wishlist pop up is not accessible by keyboard navigation
  • On tabbing the footer at 200% zoom you maybe presented with hidden links
  • Within the scheduled course product pages to access pop up information the user will be required to tab through all page elements
  • Within the scheduled course product page the user is unable to select a date range by keyboard navigation
  • Within the scheduled course product page at zoom 150-200% on desktop, navigation via keyboard will end at the read more about section
  • Within the courses product pages the information accordions cannot be closed by keyboard navigation
  • Within the course landing page the carousel pause button is missing discernible text
  • Within the quick course search section the region and course type drop downs require scrollable keyboard access - the from / to drop downs are always open when gaining focus
  • On course listing pages in list view a blue line is visible on product cards under the title
  • On the home page Trustpilot review section there is an invalid ARIA attribute present
  • Within the mega menu navigation when using a screen reader two announcements will be made on category selection
  • Within the course product page on selection of view on map course location pins are difficult to navigate via keyboard
  • Within the basket page there is an unsupported ARIA for course attendees

Level AA known issues:

  • Successful submission of the newsletter sign up form is not announced by screen readers
  • The tool tip within the Phone field at checkout is below minimum resolution
  • Within the two carousel sections at the bottom of the product pages, tabbing at zoom 200% may shift the content off the page
  • Within the collection pages the focus state is not visible by the sort by drop down

Reporting a web accessibility issue:

If you experience any accessibility issues while using our website, please let us know by contacting our customer service team.

Requesting materials in a different format

If you experience any accessibility issues with any documents found on the SJA website, please request an alternative format by contacting our customer service team.