Our return and refund policy is explained on this page. The important elements of our policy are:
- Please check the back of your delivery note for instructions.
- If you want to return any items please contact St John Ambulance Customer Services at claims@sja.org.uk who will provide a unique reference number and assistance.
- All items must be returned within 30 days of the despatch note.
- Please obtain the returns address from our customer service team. You may need to send some products directly to the manufacturer.
Goods will only be accepted if they are returned in their original and appropriate packaging with all parts included (where applicable). It is your responsibility to ensure that the goods remain in satisfactory condition and to return them at your own expense. We will only be responsible for costs of returns if the product is faulty, damaged or if you received the incorrect product. Returns of any other product are at the discretion of St John Ambulance and returns of non-standard items marked as such will be chargeable as detailed on the relevant product page of the Goods to be returned and the applicable return charges will be deducted from any funds payable to you.
Refunds will be made within 14 days of receipt of the returned goods or proof of despatch back to us, whichever is the earliest. If there was a fee for delivery, the refund will include standard delivery as well as price paid for the goods.
For more information, please see Section 10 in our Terms and Conditions
Remittances and account enquiries
For account customers with payments and invoice enquiries, please contact us.
