Why do people freeze in emergencies? Lisa Sharman, National Head of Education and Commercial Training, St John Ambulance, explores the Bystander Effect – and how workplace training can break the cycle.
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The quick-thinking security team went into action as soon as they were alerted that a customer had taken ill while in the centre. They had been put into the recovery position by a member of the public and staff at a nearby store had called for an Ambulance, but when Dual Services Manager Mark arrived on the scene he discovered the person was no longer breathing.
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